Media Response Template for Cyberattack

This media response template is intended to serve as a starting point for developing your own messaging and holding statements around a cybersecurity incident that has arisen for your organization.

We recommend developing a proper communications strategy around any issue, but the template statement below contains the sort of language that has reliably steered many organizations through the early stages of a crisis.

When you need to say something quickly, you can modify the template to fit your situation, buying your organization the time it needs to consider the issue and its response more thoroughly.

IMPORTANT: Replace any placeholder text below with your organization’s name or other details of your particular issue.

Template

We recently became aware of a cybersecurity incident affecting our systems. Our team immediately took action to contain the situation and is working closely with cybersecurity experts to assess the extent of the impact.

At this time, we have no evidence to suggest that [sensitive data/customer information] has been compromised. However, we are conducting a thorough investigation to ensure the integrity of our systems and data.

The security of our [customers’/partners’/employees’] information is a top priority. We are taking every precaution to safeguard our systems and are enhancing our security measures in response to this event.

We understand the concerns this may cause and are committed to providing regular updates as we learn more. If there are any further developments that impact our [customers/partners/employees], we will communicate promptly.

Thank you for your patience and trust as we work to resolve this issue.